Standard Terms and Conditions

GENERAL: The terms and conditions of this form constitute the entire agreement between parties. All sales of E&E Electronic Engineering Research (Seller) are expressly conditioned under the terms and conditions set forth below (The Terms), which are the only Terms of this sale and supersede all prior negotiations, correspondence and statements. These Terms may in some instances conflict with those affixed to Buyers' purchase order or other order, if so, such Terms not in conformance with those Terms are rejected and these Terms govern. Acceptance of Buyers' order is expressly conditioned upon Buyer's acceptance of assent to these Terms, which shall be established by a written acknowledgment, by implication, or by acceptance or payment for products ordered hereunder. Seller's failure to object to provisions contained in any communication from Buyer shall not be deemed a waiver of these Terms. Any changes in these Terms must specially be agreed to in writing and signed by an officer of Sellers before becoming binding. Retention by Buyer of any products sold hereunder shall be conclusively deemed acceptance of these Terms.

SHIPMENT: All shipments are made F.O.B. sells shipping point unless otherwise specified. Seller selects the carrier. Title to products and risk of loss pass to Buyer upon delivery pf the products by Seller to the carrier or delivery service. Buyer assume all risk or loss in shipping and all liability for loss or damage, whether direct, indirect, consequential or otherwise, due to delays once the products have been delivered to the carrier, Buyer agrees to purchase any and all insurance if deems necessary to indemnify it against any loss in shipping.

DELIVERY: Sellers shall not be responsible for loss, damage, delay, or failure with respect to the products if due to or arising from shortage of raw materials, fires, labor troubles of any kind accidents, breakdown of machinery, government acts of any kind, failure of manufacturers, subcontractors or suppliers to deliver materials or supplies or to provide services as agreed or contemplated by past dealings, transportation difficulties of any kind, acts of God, acts of Buyer or anything reasonably beyond Sellers control, whether or not presently accruing or contemplated by either party. Seller shall not be liable for damages, general, consequential or otherwise, or for failure to give notice of any delay until it shall have such additional time within which to deliver the products as may be reasonably necessary under the circumstances and shall have the right to apportion its inventory among its customers in such a manner as it considers acceptable. Sellers shall also have the right to deliver the products in installments.

REPAIRS OF CUSTOMER OWNED EQUIPMENT: Seller encourages Buyer to return products directly to the manufacturer or other approved service location for prompt warranty or other repair services. As a convenience to and on behalf of the Buyer; however, Seller will ship products for warranty or other service to the appropriate vendor, in which event any repair, shipping or handling costs will be passed on to the Buyer.

TAXES: Prices do not include any municipal, state or federal sales, use excise, value added or similar taxes. Consequently, in addition to prices specified, Buyer shall pay the amount of any present or future tax that may be imposed, or in lieu thereof Buyer will provide Seller with a tax exemption certificate acceptable to the taxing authorities.

PURCHASE ON CREDIT: This purchase, or prior purchases of Buyer from Seller, may have given rise to the extension of credit to Buyer by Seller/ Seller reserves the right at any time to revoke any credit extended to Buyer because Buyer's failure to pay for any products when due or for any other reason deemed good and sufficient by Seller, and in such event all subsequent shipments shall be paid for on delivery. If this invoice is not paid when due, Buyer agrees to pay all costs of the collections including agency and attorney's fees, whether incurred in or out of court, in arbitration, in Bankruptcy court, or in any insolvency proceedings.

RETURN POLICY

NOTE: Returns will NOT be accepted without a valid Return Merchandise Authorization (RMA)

Before returning ANY item, you must first obtain shipping instructions and a Return Merchandise Authorization (RMA) from our Returns Department. Any product returned to us without an RMA number clearly written on the outside of the box (marking the actual product or its packaging renders the item automatically non-returnable) may be refused and returned to you at your expense, or accepted and assessed a 15% restocking fee, at our discretion. (Instructions for obtaining an RMA are below.) UNOPENED items can be returned for a full refund within 30 days of the shipping date when accompanied by a valid RMA. OPENED items can also be returned for a full refund within 30 days of the shipping date when accompanied by a valid RMA, provided they meet all requirements confirmed in and referred to in this policy. Product-specific exceptions to these policies will be listed on the page where the product is described. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. Returns not meeting this standard may be refused and returned to you at your expense, or accepted and assessed a 15% restocking fee, at our discretion. Shipping and handling charges are NOT refundable (unless you were shipped the wrong, defective, or damaged merchandise). We will pay for shipping and handling charges for reshipments due to wrong, defective, or damaged merchandise you have received. Returns must NOT be returned directly to manufacturers without prior approval (even if the manufacturer included instructions in the package about returns). We reserve the right to authorize returns beyond 30 days under special circumstances. If the product is authorized for return beyond 30 days, a 15% restocking fee will be charged and credit will be issued toward FUTURE PURCHASES ONLY. If items on orders are cancelled after they have been shipped, shipping and handling charges cannot be refunded.

RETURN MERCHANDISE AUTHORIZATION (RMA)

To request an RMA, first find your order number (from the original email receipt or the packing list received with your package). If you can't find the order number, please provide the name of the person the order was BILLED to and the date it was ordered. Then click the following link and complete the form provided (please clearly identify the basis of return request). Request an RMA by clicking here. (We do not issue RMAs over the phone.) The RMA you receive will have an expiration date: please make sure we have received the package by the expiration date or the return will be refused. Before you ship your package to us, please include inside the return package a copy of your receipt (this was e-mailed to you when you completed your order) to ensure proper credit. We will refund you the purchase price of the product shown on the invoice, less any applicable fees. For your protection, be sure to ship your return via a traceable service, such as FedEx, UPS, or Airborne Express, with delivery confirmation and with the required insurance to replace the product if it is lost or stolen. The tracking number is your proof that we received the return and is available for your use on the respective carrier web-sites. Customer is responsible for shipping and handling charges on returned items; shipping methods for reshipments due to wrong, defective, or damaged merchandise you have received will match the original shipping method established with your order. Allow sufficient time for your return to be delivered to us (5 - 7 days by Ground shipping or Priority Mail).